SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yellocart Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yellocart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's like the description. The goods quality came quickly, the store answers the messages. Order is well packed. Seller recommend. Wife liked the mop
nikel
Wiper fine.
All right all fast shipping. It's the second k could. It's ta keda. In the village
The coolest
Mop fire, though and aluminum tube, washes Super, recommend, very convenient, atomizer cool, thank you store
Exactly as described. He arrived the next day.
Excellent Well packed. delivery is fast, by courier. I'm satisfied. Thank you
Everything is very flimsy. But its functions Performs.
Everything is fine!!!
Excellent mop, I'm very happy
Thank you
BEST
Todo perfecto y envío rápido solo que me faltaron recambios, pero el comprador me lo solucionó.
I really liked the mop. Convenient with such a sprayer. Delivery even before turned out. The rag wipes well, as it seemed to me. I'm happy, in general.
Доставка в Москву неделя. Пользуюсь такой уже 2 года, не каждый день конечно, но довольно часто. Очень удобная и практичная швабра. Взял просто в запас так как нравится и цена 500 рублей смешная, раньше покупал что-то в районе 1000. В общем рекомендую продавца и товар. И да, кучу дополнительных тряпок ещё не использовал, они долговечны
The goods are good. Sent quickly, came quickly (Courier), the best store. Recommend
Еще не пользовалась, но упаковано хорошо и собирается быстро
this is second order ☺️
Product ok there is what it takes to hang the broom on the wall tank a little small but works well fast shipping
швабра шикарная,довольна на все 100 процентов.доставка быстрая,в магазин продуктов(пятерочка)находится около дома.
Best product ever! I bought one a few months ago and one more to gift. My family and I loooooooove it!!! Thank you store for the fast shipping as well. 5 stars are not enough: 10 stars from me!
Good quality, comfortable to use just floor mop is to short
Amazing! It occupies little clean and fridges of wonder and at the same time and still above it only took 1 day to arrive
Доставка в Киев была проведена быстро. Хорошая удобная швабра.